Venkata Samba Siva Rao Kesanam - MCSE, MCSA, Microsoft Dynamics Certified Specialist
• Working as a Senior CRM Consultant in Intertec Systems, Dubai. Overall 9+ Years of Experience in Customizing and Implementing Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM 2013,2015,2016 & Dynamics 365, Power Apps, Power Automate, and Power Virtual Agent.
• Developed and Executed Health Care, Banking, Customer Service and Business Development Projects end to end using Chatbots, AI and Machine Learning.
• Developed and Executed Microsoft Dynamics CRM Project. Performed Installation, Customization and CRM Configuration with outlook, Email Router. Client Side Scripting using Java Script, .NET Plugins and Custom workflows. Extensive exposure and hands on experience in Integration of Microsoft Dynamics CRM with Microsoft Dynamics NAV (Serenic Navigator), Microsoft Dynamix AX and Microsoft SharePoint 2010, 2013 & Online.
• Have exposure in Dynamics 365 Flows, Power Apps, Voice of the Customer, Microsoft Social Engagement
• Part of Pre-sales activities, demo preparation (POC), effort estimation, solution architecture designing.
• Training and knowledge sharing for Team building.
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